General FAQs

What is a monitored security system?

A monitored security system uses sensors and control electronics at your home or business to automatically communicate alarm events to a central monitoring facility (Central Station). The Central Station automatically receives coded information from your system which is recorded in our computer systems and analyzed by trained operators who call police, fire, and medical authorities to respond to the situation.

Can I get an insurance discount if I get a monitored security system?

Most insurance companies give significant discounts to alarm owners. Call your agent.

How do I know my system is monitored (Test System)?

If your system is monitored, you can test your system by calling the Central Station at (800) 438-4171 and they will assist you.

Is the ABV Security Systems Central Station U.L.-listed?

Yes, the ABV Central Station has been U.L.-listed for a number of years. Underwriters Laboratories (U.L.) is the leader in the certification and listing of Central Stations. In order to receive U.L. listing, Central Stations must meet demanding requirements for architectural and physical security features as well as emergency power, computer hardware and software and operator training. Many insurance companies require alarm monitoring to be performed by a U.L.-listed Central Station in order to qualify for significant premium discounts.

What happens to my security system if my home has a power failure?

All ABV installed security systems have a backup battery that should run your security system for several hours in case power fails.  Your keypads will alert you if the backup battery is having issues or running low.  Under normal circumstances, your backup battery will have a life span of 3-5 years.  The battery is located in your security panel (12” x 12” metal enclosure typically installed in ground floor coat closet or basement).  If your battery needs to be replaced, you can do this on your own by removing the battery from your security panel and taking it to any local Radio Shack or Batteries Plus store.

What happens if my phone lines are cut?

A basic security system will not be able to communicate with the Central Station, but it will sound the siren on the premises. Please contact ABV to discuss GSM dialer/cell backup options that will overcome phone line problems.

How do I contact an ABV Security Sales Representative?